Services
CapProcess offers a comprehensive suite of capacity management process products tailored to your needs. All these services are related to implementing and improving your capacity management (and related) processes.
Process Review / Process Audit
- Assessing capacity management processes and identifying the risks (by reviewing the process, identifying and interviewing the stakeholders, reviewing existing reports)
- Identifying improvements
- Recommendations on how to implement the improvements
- Process design improvement including documentation (using our unique approach)
- Reviewing integration with other processes (as inputs – incident, event, demand, problem, change, release, availability, configuration SLM, finance, ITSCM, and other processes – and as outputs – finance/budgets, acquisition/procurement, etc.)
- Process governance (process monitoring / Key Performance Indicators)
Capacity Management
- Process assessment
- Process documentation
- Forecasting
- Model building / queuing theory (servers, storage, database, other)
- Sizing / assessments
- Process charter / roadmap (capacity management plan)
- Capacity plans
Demand Management
- Business unit interviews and surveys
- Business–Service–Resource mapping
- Demand assessments
- Demand plans
Availability Management
- Refresh plans
- Availability assessments
- Availability plans
Report Design
- Capacity management monthly report / dashboard design / monitoring environment
- Availability management monthly report
- Demand management monthly report
Coaching / Training
- Staff training – skilling, coaching, mentoring for capacity management processes (process owners, process managers, process analysts)
