+61 413 487 701
info@capprocess.com +61 413 487 701
info@capprocess.comCapProcess was established to close a gap between the existing theoretical approaches and client expectations. Approaching capacity management as just a set of documentation and good intentions is not enough; you should receive a process that works (one that identifies and addresses the capacity related risks in your environment).
CapProcess has over 25 years of capacity management process experience. It was established to provide a level of experience and expertise to organisations who lack such expertise and to transfer these skills to your organisational staff. CapProcess can transfer our knowledge and experience to your staff over a short time frame (up to one year).
Experience in many roles:
CapProcess is able to suggest changes that work effectively and improve the flow of your existing processes.
CapProcess staff have worked with leading IT vendors and organisations in improving their capacity management processes (and key activities – staff skills). We assist our clients to better understand their current capacity management situation in terms of process (maturity, competence, activities, and integration), staff (attitude and skills) and tools and to implement the necessary changes to achieve the level of service required.
Our expertise is process rather than technology. It is about improving your processes rather than changing the technology that you use, assuming your technology is fit for purpose.
Theoretical (book based) solutions can provide ideas but understanding the alternative approaches can provide solutions. Having the wisdom to understand the current situation and determine an appropriate approach is a rare skill.
There are only a few skilled practitioners with our depth of knowledge in the domain/practice area of Capacity Management. CapProcess is experienced in understanding how capacity management can work in organisations and as such can minimise the issues and risks in the organisation’s environment.
Philip Bailey is an expert in the field of IT Capacity Management. Phil has implemented, guided and improved the Capacity Management processes in several organisations (financial and outsourcing). In addition to 25 years of experience, he brings first-rate conceptual / process skills, a creative approach and proven leadership to the role as principal consultant.
ITIL V3 Expert and ISO 20000 Consultant certified, Phil has written articles and spoken extensively about the methodology he developed relating to the IT Capacity Management process and its underlying activities.
Phil has established a capacity planning methodology at various organisations. He has also trained several capacity practitioners over the years. He is the joint inventor with Peter Poortman from Auckland, New Zealand of one US Patent registered and owned by Hewlett Packard. (Patent 7,437,446 – Reporting of Abnormal Computer Resource Utilisation Data). He presented an introductory paper on capacity planning at Computer Measurement Group of Australia (CMGA) conferences over the period 1988 to 1993.
Phil has Bachelor of Commerce (Accounting) and MBA degrees.
He has a habit for acquiring and reading non-fiction books.
