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This paper describes a simplified view of the types of process that exist - plan and do. The capacity management knowledge domain processes are used as examples to explain this differentiation. These processes include produce capacity report, produce capacity plan and produce capacity assessment.

Capacity Management: Process Types (6 Pages) 173KB

This paper defines an approach that can simplify process documentation and instruction by describing the structure for the key activities performed in capacity planning as a series of steps or activities - scoping, collecting, analysing, modelling, reporting, implementing, tracking and overseeing.

Capacity Management: Key Activities for Capacity Planning (10 Pages) 314KB

This paper outlines the major areas of capacity management, including a list of the steps required to implement a capacity process or function within an IT organisation. We briefly describe how each activity (step in the process) should operate. The model is based on the assumption that a capacity plan is required in the near future.

Capacity Management: An Overview (24 Pages) 693KB

This slide deck explains capacity planning concepts.

Black - Cap Plan - Food for Thought - Key Slides - CapProcess (15 slides) 367KB