Avoid the embarrassment of being unable to process your customers’ work when they want it, by ensuring skilled staff, processes and procedures, tools and reports always work together to deliver the necessary underpinning infrastructure to support your business.

What CapProcess will do

CapProcess will:

• Show you how to implement and improve capacity management
• Provide ideas for improvement
• Increase the skills of your staff
• Provide small group coaching/mentoring using your toolsets
• Assist in building and documenting structured process flows

Our Purpose

We help organisations to develop their internal capacity management skills by transferring the knowledge from our years of experience to your staff and making them skilled at providing the support that your customers expect.

Savings that last!

Our Point of Difference

We provide a wealth of experience from our 25 years of dealing with different issues across a broad range of organisations and technologies (see case studies).

We have implemented capacity planning in several organisations.

We understand why approaches may or may not work in different circumstances, in differing organisational cultures.

We train, educate, coach and mentor your staff so that they can support your organisation into the future.

Our processes are easier to remember and use because they are integrated and flow!

We will recommend appropriate actions for your organisation to take.

Referrals are preferred rather than long engagements that last years.

Typical assignments last from one month (process/functional review) through to one year (including training and skills transfer for staff with limited experience).

Performance guarantee – your staff will perform with noticeably higher skills than they do now.

Our Benefits - Typical Client Results

Processes That Mean:

For the Organisation

• A better understanding of IT infrastructure cost components and their relationship to customer satisfaction
• Reducing incidents and problems – especially on existing systems when new projects drain resources
• Improving communication between teams
• Identifying applications that need tuning and improving average IT cost per service unit
• Matching the capacity to business needs, minimising spare capacity, resulting in cost savings and deferred spending (improving cash flow)
• Reducing the number of rushed purchases and obtaining lower long run costs. Planned buying is always cheaper than panic buying – improved flexibility/agility

For the Senior Manager

• Improving the functioning of your area of responsibility – less complaints from your constituency (peers, owners, customers, staff, suppliers and partners)
• Providing more timely capacity and related cost information for better-informed business decisions – improved justification for IT budget/expenditure (and improved business confidence)
• Improving business and IT alignment

For Customers / Clients

• Building a more satisfying service – able to execute transactions when desired and consistent response times, meaning a consistent service delivery through peak periods (fewer performance and capacity ‘disasters’)

For Capacity and Performance Staff

• Building better clarity and confidence in the job role leading to improved productivity, job satisfaction and better outputs
• Reducing frustration (and risk) by a better understanding of the organisation’s budget and procurement processes